Privacy & Return Policy

Privacy Policy:

Your personal information is privileged and private, and we want to assure you that no personal information that we receive in the course of conducting business with you is ever given or sold to third parties. The information you voluntarily provide us through our Contact Us page is strictly for our internal use, and where you can either opt-in or opt-out to receive future product information or communications from Nature’s Backyard Pets.

Nature’s Backyard Pets maintains strict control over the privacy regarding our customer’s personal information. We want to assure you that we will not sell, share, or exchange customer contact information with any other organization. The information you voluntarily provide us either through our Contact Us page or when using the shopping cart is for our exclusive use only. We use your phone number, address, and/or email to provide you with shipping and tracking information only. We also may periodically send you a coupon or promotional information on a very infrequent basis to apprise you of up-coming specials. You may opt out of this at any time and be secure in the knowledge that your information remains confidential AT ALL TIMES.

Nature’s Backyard Pets is secured by GeoTrust, which uses 256-bit encryption. The QuickSSL certificate is displayed by the GeoTrust® True Site Seal, which is your assurance that your information is encrypted during online purchases.

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Returns:

If you decide to return an item to us for any reason other than the that listed below, we will refund the cost of the item minus a 20% restocking fee only if the item is in new unused condition (we must be able to put the item back on our shelves as a new product). Customers are responsible for shipping costs back to our location. Please contact us first to receive the correct address/location for returning the items as some items may be returned directly to the manufacturer.

Shipping problems are handled immediately! If you receive your package and notice that we made an error on the destination of the order or there is a problem with the package itself, we will either reroute the package or reship to you, which ever is faster for YOU. If you realize you sent us the wrong information and the package is already en route to an incorrect address, we will endeavor to get the shipper to divert the package to the correct address as quickly as possible.

Incorrect item received: If you receive an incorrect item (for example, you ordered a tubular feeder and received a hopper feeder), please let us know and we will reship the correct item as quickly as possible. We will let you know if we decide to issue a “call tag” to have the item returned at our expense.

Damaged items: If you receive a damaged item from FedEX, we will reship a new item immediately, and then we will file a claim with FedEx for the original shipment. You are asked to hold onto the item for ten (10) business days in case FedEx picks up the damaged item.

Please note: You must contact us immediately about any shipping damages along with a detailed description of what is wrong. We must determine if there was a hidden defect from the manufacturer, damaged by FedEx, or inadequately packaged at the warehouse. We only have a short time frame in which to file a claim with the shipping company. This information is important to keep this from happening to future orders. Thank you.

Defective items: If you receive a defective item or missing parts, we will reship a replacement item immediately and file a claim with the vendor. You must hold onto the item for ten (10) days from the date of receipt of the item in case the vendor issues a call-tag to have the item returned.